FAQ

  • ·         Evidence-based, solution-focused approach

    ·         Flexible telehealth sessions

    ·         Emphasis on clarity, practical strategies, and your strengths

  • No, you don’t need a referral or a Mental Health Treatment Plan. You can book a session directly.

  • No. Single Session Psychology is self-funded. Medicare only provides rebates for ongoing psychology sessions with a Mental Health Treatment Plan from your GP. Unfortunately, single sessions cannot be claimed through Medicare.

  • Private health cover varies. Please check with your fund to see if you are eligible for rebates.

    • $280 for a 50-minute session

    • $410 for a 90-minute session

    • 50% fee for cancellations made less than 48 hours before your session.

    • 100% fee for cancellations made less than 12 hours before your session.

    • If you are unwell, please let us know as soon as possible.

  • You will be asked for your credit card details during the booking process. Your card will be securely stored in Halaxy payment system and charged after the start of your session. All payment details are securely managed through Halaxy. For more information, please see FAQ page for patients about card security.

  • At the moment, we only offer telehealth appointments.

  • You will need:

    ·         A device with a webcam and microphone (computer, tablet, or smartphone)

    ·         A stable internet connection

    ·         A private, quiet space for your session

  • Yes. You are welcome to book multiple single sessions. If it becomes clear that ongoing support would be more suitable, we will discuss the best referral options for you.

  • Many clients leave a single session with clarity about their situation, practical strategies to try, and a plan for next steps. It’s focused, solution-oriented, and tailored to your needs.

  • Your psychologist collects and stores personal and health information (using Halaxy -secure management system) to provide psychological services and manage your care, in accordance with the Australian Privacy Principles, AHPRA, and the Psychology Board of Australia.

    Information shared in sessions is confidential and will not be disclosed without your consent except where required or authorised by law, including where there is a serious risk to your safety or the safety of others.

    Telehealth services are provided via secure Halaxy platform. While reasonable steps are taken to protect privacy, there are limitations and risks associated with electronic communication.

  • Clinical psychologists are highly trained professionals (6 years of university + 2 years of Clinical Registrar Program) who provide comprehensive mental health assessment, diagnosis, treatment, training, and research.

  • a)      Go to the “Book a Session” section and choose a time that suits you.

    b)      Please don’t include sensitive information in the Appointment Notes.

    c)      Read Terms & Conditions  

    d)      Provide your credit card details, to finalize your booking.

    e)      Ensure you have a good internet connection, a device with a camera and a private space for your session.

    f)       Attend your telehealth session at the scheduled time (AEST – Melbourne time).

  • Yes. All sessions are scheduled in AEST. Please ensure your availability matches the session time.